Support

Need to extend your Software Support?

Purchase a Maintenance Plan

What Do I Get When I Purchase a Maintenance Plan?

With every new purchase of Dimensional software, customers receive access to 30 days of telephone support and 30 days of free upgrades. Customers will continue to always have access to all updates and bug fixes to the version of the product they purchased. To continue to receive support and upgrades after the initial 30 day period, Dimensional offers a Maintenance Plan.

12 Month Maintenance Plan

  • Free  Upgrades
  • Phone Support
  • Remote Access Support
  • Emergency Support Hours
  • On site support in Major Centers
  • Hardware issues diagnostics
  • Network isssues diagnostics
  • 24 hours of custom modifications per year 

 

Maintenance Plan Advantage

Emergency Support

Dimensional Support provides emergency after-hours assistance to customers with a valid Support and Upgrades subscription.

 Please Note: All support requests are handled on a prioritized basis and not all support services may be available during these times.

Insurance

Your emergencies become ours. Nothing is worse than having something go wrong and having to wait a day to process a Maintenance Plan.

Employee Access

Your employees can call support staff or submit a support request with their computer questions and issues and be assured of receiving expert answers from a trained consultant. This saves you from answering or researching these questions yourself or having to serve as the in-house IT specialist.

Remote Access

Dimensional can access your database remotely upon request and troubleshoot or analyze issues when they occur.

Upgrades

We make upgrades to our software several times a year, with smaller updates delivered with even greater frequency, as we bring new functionality to the Dimensional products and rapidly incorporate customer requests.*

Keeping your software installation up-to-date and on the leading edge is easy with the plan.